Dear Friends and Neighbors:
As we began this new year, like many other businesses, we customarily reflected upon the previous year’s performance and evaluated what we did well, where we can make improvements, and set goals for the year ahead. Like many of you, we primarily dealt with the unexpected impacts 2020 brought, mostly involving the onset and crushing impact of COVID-19, which we continue to deal with on a daily basis. For those of you who lost loved ones, I extend my heartfelt sympathy to you and your families.
Although our workforce and business partners operated under enormous pressure in 2020 due to COVID-19 restrictions, with some facing hardships at home, their steadfast commitment, discipline and resilience allowed us to operate safely, reliably and environmentally responsibly throughout the pandemic, which led to the following record-breaking achievements I’m happy to share with you.
2020 In Review
Our business year started well. Safety is at the heart of everything we do, so when the Coronavirus emerged, our strong safety culture was able to quickly incorporate preventive COVID-19 procedures into our already robust protocols. Our employees were methodica